Privacy Policy

Effective Date: 01/04/2025
Last Updated: 01/04/2025

Fortemis (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website or services. It includes our use of cookies and tracking technologies, in accordance with:

UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)

1. Information We Collect

We may collect the following categories of personal data:

  • Identity Data – full name, date of birth, nationality, government ID numbers

  • Contact Data – email, phone number, address

  • Professional Data – company name, role/title

  • Financial Data – payment or account details (if applicable)

  • Technical Data – IP address, browser type, device ID, operating system, referral URLs

  • Usage Data – information about how you use our site and services

  • Communication Data – feedback, inquiries, or other messages you send us

2. How We Use Your Information

We use your data to:

  • Provide services or respond to inquiries

  • Fulfil legal or regulatory obligations

  • Improve and personalise your experience

  • Administer and protect our business, including IT support

  • Monitor website traffic and user behaviour (see Cookie Policy below)

  • Send marketing (where lawful and with your consent)

3. Legal Basis for Processing

We process your data based on:

  • Your consent

  • Contractual necessity

  • Legal obligation

  • Legitimate interest

4. Sharing Your Information

We may share data with:

  • Government or regulatory authorities

  • Third-party service providers (e.g., cloud services, analytics tools)

  • Our business and professional partners

  • Legal and compliance advisers

All third parties are contractually obligated to protect your data and use it only for specified purposes.

5. International Transfers

Your data may be transferred to and stored in jurisdictions outside the UAE. Where we do so, we ensure that suitable safeguards (e.g., contractual clauses) are in place.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal obligations.

7. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Object to processing

  • Restrict processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with a relevant supervisory authority

To exercise your rights, contact us at the details below.

8. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data.

9. Cookie Policy

Our website uses cookies and other tracking technologies to enhance your experience and analyze website traffic. By continuing to use our site, you consent to the use of cookies, unless you disable them through your browser settings.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, understand usage patterns, and improve performance.

Types of Cookies We Use

  • Strictly Necessary Cookies – Essential for website functionality

  • Performance Cookies – Used to understand and analyse key performance indicators of the website

  • Analytics Cookies – Collect data about how visitors interact with the site

Third-Party Cookies

We use the following third-party services that set cookies on our website:

Google Analytics

We use Google Analytics to collect aggregated data about website usage, such as visitor numbers, pages visited, and duration of visits. This helps us improve our content and user experience.

Google’s Privacy Policy: https://policies.google.com/privacy

Opt-out: https://tools.google.com/dlpage/gaoptout

Google Tag Manager

We use Google Tag Manager to deploy marketing and analytics tags without modifying the codebase. Google may collect certain aggregated data through Tag Manager.

Learn more: https://support.google.com/tagmanager/answer/9323295

How to Manage Cookies

You can modify your cookie preferences in your browser settings. Most browsers allow you to:

  • View what cookies are set

  • Delete all or selected cookies

  • Block third-party cookies

  • Block all cookies from being set

Disabling cookies may affect your user experience on our website.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the updated effective date.

11. Contact Us

If you have questions or would like to exercise your privacy rights, please contact us at support@fortemis.io